PRIVACY POLICY

1. Introduction

VP Custom Insurance Solutions (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us, including through SMS/text messaging.

2. Types of Information We Collect

We may collect the following types of personal information:

  • Name

  • Phone number

  • Email address

  • Mailing address

  • Insurance-related information provided through intake forms

  • Communication preferences (including SMS consent)

  • Any other information voluntarily submitted through forms or communications

3. How Information is Collected

We collect information through:

  • Website contact forms

  • Insurance intake forms (including Indio or similar platforms)

  • Phone calls and in-person interactions

  • Email communications

  • SMS/text message opt-ins

  • Verbal consent provided during client interactions

4. Purpose of Data Collection

We collect and use your information for the following purposes:

  • Providing insurance quotes, policies, and related services

  • Communicating regarding your account, coverage, or inquiries

  • Sending appointment reminders, follow-ups, and service updates

  • Processing applications and policy servicing

  • Improving our services and customer experience

  • Complying with legal and regulatory requirements

5. Data Security Measures

We implement appropriate administrative, technical, and physical safeguards to protect your personal information, including:

  • Secure data storage systems

  • Access controls and limited employee access

  • Encrypted communication where applicable

  • Use of secure third-party platforms for intake and document handling

6. Data Sharing Practices

We do not sell your personal information.

We may share your information only as necessary with:

  • Insurance carriers for quoting and policy placement

  • Service providers assisting in business operations (e.g., AMS, CRM, e-signature platforms)

  • Regulatory or legal authorities when required

Required Statement:
SMS opt-in consent or phone numbers collected for SMS purposes will NOT be shared with third parties or affiliates for marketing purposes under any circumstances.

7. User Rights

You have the right to:

  • Request access to your personal data

  • Request corrections to inaccurate information

  • Request deletion of your data where applicable

  • Withdraw consent for communications, including SMS

To exercise these rights, please contact us using the information below.

8. Contact Information

If you have questions about this Privacy Policy or your data, please contact:

VP Custom Insurance Solutions

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Your Rights Include:

Right to Know
You have the right to request details about the personal information we collect, use, disclose, and share.

Right to Delete
You may request that we delete personal information we have collected about you, subject to certain legal and business exceptions (such as policy servicing or regulatory requirements).

Right to Correct
You may request correction of inaccurate personal information.

Right to Limit Use of Sensitive Personal Information
You may request limitations on how we use sensitive personal information where applicable.

Right to Opt-Out of Sale or Sharing
We do not sell or share personal information for cross-context behavioral advertising.

Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.

How to Exercise Your Rights

To submit a request, please contact us:

We may need to verify your identity before processing your request.

Authorized Agent

You may designate an authorized agent to make a request on your behalf. We may require proof of authorization and identity verification.

Data Retention

We retain personal information only as long as necessary to:

  • Provide insurance services

  • Comply with legal, regulatory, and contractual obligations

  • Resolve disputes and enforce agreements

10. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Improve website functionality

  • Analyze traffic and usage

  • Enhance user experience

You can control cookies through your browser settings.